How can we help?
Everything you need to know about our professional home maintenance services, booking process, and policies.
event_available Booking & Process
Press Book Now, pick the job you need and a time that suits you, and tell us what is wrong. A £50 deposit secures your slot. Once it is paid you get a confirmation email, and another one with your technician's name when one is assigned.
The £50 deposit secures your appointment and ensures the professional's travel and time are covered. This amount is fully deductible from your final invoice. We use this system to maintain a reliable schedule for all our clients and professionals.
Plumbing and Handyman jobs start with a one-hour minimum at the hourly rate for the service. After the first hour, additional time is billed in 30-minute blocks at the same hourly rate. Small Building & Refurbishment work is quoted as a fixed price after a free on-site survey.
cancel Cancellations & Refunds
Yes. To cancel or reschedule, call or email us. Cancellations made more than 24 hours before the appointment get a full refund of the £50 deposit. Cancellations within 24 hours are non-refundable.
emergency Emergency Callouts
Yes. We answer the phone 24/7, so call or WhatsApp us about a burst pipe, a flood or a leak you cannot stop, day or night, evenings and Sundays included. Emergency plumbing is charged at £150 per hour (one-hour minimum) plus any parts required. There's no separate call-out fee. We aim to have a technician with you within 60 to 90 minutes. For anything that can wait, pick a time that suits you online, Monday to Saturday, 9am to 5pm.
Still have questions?
Send us an enquiry, message us on WhatsApp or give us a call and we'll help.