Terms of Service.

These terms are between you and ZAP80 LTD, a company registered in England and Wales (company number 12658426, registered office 16 Stormont Way, Chessington, Surrey, KT9 2QN), trading as Plumbing Handyman Surrey.

Plumbing Handyman Surrey provides plumbing, handyman, and small building and refurbishment services from our base in Chessington. We work across:

• check_circle Surrey: towns and villages within reach of Chessington.
• check_circle South London: the neighbouring boroughs.

Every town we cover is listed on our Areas page.

Plumbing and Handyman work is charged by the hour, with a one-hour minimum at the rate shown for the service. After the first hour, additional time is billed in 30-minute blocks at the same hourly rate. Emergency plumbing, taken by phone and WhatsApp at any hour, is charged at £150 per hour, with a one-hour minimum and no separate call-out fee.

Materials beyond what our technician carries as standard are quoted and agreed with you before work begins.

Small Building & Refurbishment work is quoted individually as a fixed price after a free on-site survey.

• arrow_right Deposit: To secure an appointment, a booking deposit of £50.00 is paid online when you book. Deposits are processed securely by Stripe; your card details never reach our servers. If the deposit isn't paid within 15 minutes, the time slot is released for other customers. The full deposit is deducted from your final invoice when the work is complete.
• arrow_right Final Balance: The remaining balance is strictly due immediately upon completion of the work, prior to our team leaving the premises.
• arrow_right Payment Methods: We accept instant payment via our secure Stripe payment link (Debit/Credit Card, Apple Pay, Google Pay), immediate faster bank transfer, or cash to our team on the day.
• arrow_right Late Payments: If the balance is not paid on the day of completion, we will send a reminder. Business customers may be charged statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

When you book with us, you agree to:

• arrow_right Provide accurate and complete information regarding the scope of work and property location.
• arrow_right Ensure safe and unobstructed access to the property at the scheduled appointment time.
• arrow_right Disclose any known hazardous conditions or unique property requirements prior to the technician's arrival.

Plumbing Handyman Surrey maintains comprehensive public liability insurance. While we take every precaution to protect your property, our liability is limited to the direct costs of repair for damage caused by our gross negligence. We are not responsible for pre-existing structural issues, normal wear and tear, or indirect consequential losses.

Nothing in these terms affects your statutory rights as a consumer. These terms are governed by the law of England and Wales.