Privacy Policy.
Last updated: 8 October 2026
1. Who We Are
This policy explains what personal data Plumbing Handyman Surrey collects through this website, why we collect it, who else handles it, and how long we keep it. Plumbing Handyman Surrey is a trading name of ZAP80 LTD, a company registered in England and Wales (company number 12658426, registered office 16 Stormont Way, Chessington, Surrey, KT9 2QN), which is responsible for this data (the "data controller"). If you have any questions, email us at info@plumbing-handyman-surrey.co.uk.
2. Information We Collect
Bookings
Your name, email address, phone number, the address where the work is needed, a description of the problem, any photos you add, and the time slot you choose.
Enquiries
Your name, email address, phone number, the type of work, your message, and any photos you add.
Job Applications
Your name, email address, phone number, trade, years of experience, availability, whether you have your own tools and transport, and anything you tell us about yourself.
No Tracking
We don't use analytics, advertising or tracking tools. We only set the essential cookies described in our Cookie Policy.
3. How We Use Information
We use your information only to:
- check_circle Arrange and carry out the work you've booked or asked us about.
- check_circle Contact you about your booking, enquiry or application, including booking confirmation emails.
- check_circle Keep the business records the law requires, such as payment records for tax.
We never sell your data, and we don't use it for marketing.
4. Who Else Handles Your Data
A few trusted services help us run the website. Each one only gets what it needs: our website and database run on servers in the EU (Hetzner, Finland); booking and enquiry emails are sent through Brevo; photos you upload are stored with Cloudflare; and the fonts on our pages load from Google Fonts, so your browser connects to Google's servers when you visit. Our contact, booking and job application forms carry a check by Cloudflare (Turnstile) that tells a person from an automated program: when a form loads, your browser connects to Cloudflare, which looks at technical details such as your IP address and your browser, and tells us only whether the check passed. It does not see what you type into the form, and it is not used to identify or profile you. If you choose to message us on WhatsApp, that conversation is handled by WhatsApp (Meta), as with any WhatsApp chat.
Card Payments
Deposits are paid on Stripe's secure checkout page. Your card details go straight to Stripe and never reach our servers; Stripe only tells us the amount and whether it was paid.
5. How Long We Keep It
- arrow_right Bookings and payment records: 6 years, as UK tax law requires.
- arrow_right Enquiries: 12 months after we last hear from you, unless they turn into a booking.
- arrow_right Job applications: 6 months after we reply.
- arrow_right Photos: deleted together with the booking or enquiry they belong to.
6. Your Rights
Under UK data protection law you can ask us for a copy of your data, ask us to correct it or delete it, or object to how we use it. Email us and we'll respond within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
7. Contact Us
Questions about this policy or your data? Get in touch: