Emergency Plumbing Specialists

verified Professional Service call 24/7 by Phone & WhatsApp
schedule We Aim to Arrive In 60 to 90 Minutes
category Service Category Plumbing
payments Emergency Rate £150 per Hour

Service Overview

This is the one job we take at any hour of the day or night: a pipe that has burst, water coming through a ceiling, or a leak that will not stop when the nearest valve is closed. Call or WhatsApp us with what is happening and your postcode, and we aim to have a technician with you within 60 to 90 minutes.

It is never booked as an online slot, because the next free slot could be tomorrow. A drip that a bowl can catch until a weekday is a Leak Repair, booked online at the ordinary plumbing rate.

£150 an hour at any time of day or night, with a one-hour minimum and no separate call-out fee; parts are extra. Call us or message us on WhatsApp.

What we usually find

  • A pipe split by frost. Pipes freeze in a loft, a garage or an outside wall, and Thames Water warns that the leak often shows only when the weather turns milder and the ice thaws.
  • A burst hose under a sink or behind a machine. A braided tap connector or a washing machine's fill hose gives way at full mains pressure, and the cupboard or the kitchen floor floods before anyone notices.
  • A tank or cistern that will not stop filling. The float valve in a loft tank or a toilet cistern sticks open, and what the overflow cannot carry away comes through the ceiling below.
  • A stop valve that will not close. A stopcock left untouched for years can seize, or turn round and round without shutting anything off.

The visit, step by step

  1. We make it safe first: the supply off at the stop valve, or at a valve nearer the leak so the rest of the house is not cut off.
  2. Where water has reached a ceiling, a light or a socket, we check the electricity is off in that part of the house before we touch anything.
  3. We find the burst or the failed fitting, opening boxing or lifting a floorboard where the pipe runs.
  4. We cut out and replace the split length of pipe, remake the joint, or change the hose or valve that failed.
  5. When the full repair needs a part we do not carry, we cap or isolate that pipe so the supply can go back on to the rest of the house, and agree the part and its price with you.
  6. Once the supply is back on, we check the repair at full pressure before we leave.

Before we arrive

  • Turn the water off at the inside stop valve. It is often under the kitchen sink, but WaterSafe notes it can be in a cupboard, a garage or a cellar. Turn it clockwise.
  • If water has reached the electrics, switch the electricity off at the mains, as Thames Water and WaterSafe both advise. Do not touch a switch, a socket or a fuse box that is wet.
  • Turn the heating off, then open the hot and cold taps to drain what is left in the pipes.
  • Move what you can out of the way. Soak up the spill with towels, or catch the drips in a bucket.
  • If you smell gas, that is not a plumbing emergency. Call the National Gas Emergency Service on 0800 111 999, open the windows and doors, and do not touch any electrical switch.

What is included

  • Shutting off the supply and stopping the leak
  • Finding the burst, opening boxing or lifting a floorboard where the pipe runs
  • Repairing split pipes, failed joints, hoses and valves
  • Capping or isolating a pipe until a part is fitted, so the rest of the house has water
  • Checking the repair at full pressure

What is not

  • A leak in the road or the pavement: Thames Water's guidance is that the main and the pipe linking it to your supply pipe are the water company's, and it asks for leaks there to be reported to it
  • A blocked or overflowing drain outside the house: we clear blockages indoors only
  • A ceiling brought down by water: that is Plastering & Ceiling Repairs, priced after a survey

Questions about emergency plumbing

Who is responsible for a leak between the street and my house? expand_more
You are, from the boundary of your property inwards. Thames Water's guidance is that the main and the communication pipe linking it to your supply pipe are the water company's, while the supply pipe under your garden or drive is the owner's, as is every pipe and fitting inside. If you rent, your landlord is responsible for fixing leaks.
A pipe has frozen. What should I do? expand_more
Turn the supply off at the stop valve and open the taps on that pipe, then thaw it slowly with a hot water bottle or warm towels wrapped round it, as Thames Water advises. Before turning the supply back on, run a dry cloth along the pipe: if it comes away wet, leave it off and call or WhatsApp us.
Will my home insurance pay for the repair? expand_more
That depends on your policy, so check it before anything else is spent, as Thames Water and WaterSafe both advise. Take photos of the damage, and keep the invoice we send for the repair.

Deposits, cancelling and paying are on our FAQ page.

Worth doing in the same visit

Pipe Repairs from £90 General Plumbing Maintenance from £90

Areas we cover

Ashtead Banstead Cheam Chessington Cobham Dorking Epsom Esher Guildford Kingston upon Thames Leatherhead Molesey New Malden Reigate Richmond Surbiton Sutton Twickenham Walton-on-Thames & Weybridge Wimbledon Worcester Park & Ewell
Zapryan - Owner & Lead Plumber
Your Local Expert

Hi, I'm Zapryan – Owner & Lead Plumber in Surrey

I've been in the construction industry since 2004, and I believe the secret to stress-free renovations is simple: turn up on time, manage the trades properly, and do the job right the first time. I personally survey every project and work alongside our teams on-site until the final checklist is complete. You'll always have a direct line to me, and my personal guarantee that the work is finished to perfection.